Local Cleaning Company
QUESTIONS AND ANSWERS
Drying times can vary due to weather conditions, type of carpets etc. We use one of the best extraction machines in the industry which recovers up to 90% of the water. Carpets are usually damp for up to 8 hours how ever we can leave you shoe covers to wear over socks / shoes if you need to walk on the carpet.
ARE THE CHEMICALS YOU USE SAFE FOR CHILDREN AND PETS?
All chemicals and solutions used are non toxic and 100% safe for children and pets. In fact by getting your carpets and soft furnishings cleaned by us will make your home or office a safer place removing dust mites, bacteria's and other allergens.
IS YOUR CLEANING METHOD ECO FRIENDLY?
Yes, we strive to be as eco friendly as possible. We follow all guidelines to make sure we have minimalist carbon footprint. All of our products used are bio degradable and environmentally friendly.
HOW DO YOU ACCEPT PAYMENT?
We accept cash, debit or credit card on completion of the job or unless otherwise agreed.
Please note we charge an additional £2 per credit card transaction.
ARE YOU INSURED?
Yes, we are fully insured for working in your home or office. We also have a treatment risks policy which includes insurance for the items being worked upon.
WHAT IS YOUR CANCELLATION POLICY?
We ask for customers to give us up to 48 hours notice if you need to cancel or amend an appointment. Otherwise we will charge a £40 charge to cover costs.
WHAT SHOULD I DO BEFORE YOU ARRIVE?
We ask for customers to remove as much of the furniture from the rooms were cleaning as possible. We know that sometimes you can be limited for space so we can help move items of furniture. It is important to protect any furniture from damaging the carpet by placing foil tabs underneath any wooden or metal feet.
DOES YOUR CLEANING METHOD INCLUDE STAIN TREATMENTS?
We do not charge extra to remove stains. All quoted prices will include stain treatments. We cannot guarantee stain removal but we can assure you we will give our best effort to remove as many stains as possible using professional stain treatment solutions.
Please get in touch if you have any further questions relating to our cleaning methods.